We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pro HighTech (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://prohightech.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like this little warmer. First, I melted a wax cube as a test. It took 30 mins to melt completely, but the scent diffused quickly and lasted several days. Then I tried an 8 oz candle. It took 1 1/2 hrs to see significant wax melt, although the scent started to diffuse within 10 mins. At first I thought the wax plate just wasn’t going to get warmer, or wasn’t powerful enough. I realized that the slower melt time and lower heat is actually best because your wax/scent will last longer, and won’t boil or burn.
I am using this for my 3-wick candles, to enjoy the last bit of fragrance after the wicks are too short to remain lit. It works very well for that. I have not tried the wax warmer dish, but I will say that it gets very, very hot, and I would not recommend it for use around small children
This works great and looks beautiful. It blends in with a variety of decors, so much better than those cheap looking plastic warmers all over other websites. This gently warms a Bath and Body Works 3 wick candle and fragrances the entire room. I love it.
It works, perhaps slightly better than I expected. I was expecting it to be another size.
I LOVE this candle warmer. It looks cute and matches my kitchen/living room decor. I think it should be a little bigger, but I would buy it again.
This is a great little warmer that does the job really well for wax cubes or candles in glass. Heats up decently fast and you can smell the aroma spreading from your wax within a few minutes. Love it.
This wax warmer is fantastic. I bought this one because of its look and the fact that it was a hot plate type warmer. Recommend it.
I LOVE this wax warmer. It is cute, simple, and easy to use/clean.
Great product. Would highly recommend it.
Got here on time. It looks great.