We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pro HighTech (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://prohightech.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought this night light two plus years ago. I never really used the remote or timer so can’t comment on that. But I like that it has two white light settings and the the multi color setting that changes every couple seconds. I do wish you could pick a color for it to stay on but that’s not possible. You can change the setting by just tapping the bear so it’s easy but a little sensitive. I love that it’s safe for my kid. It’s soft. It does have hair stick to it but I don’t mind. It charges with usb and golds charge pretty well. Just depends how long you use it. I would say it would go maybe 4 full nights? I use for reading stories so it lasts a while for that. I also like that when you plug it in the charge it gives a faint green or red light for charged or not. I actually use that in the hallway which has no outlet for a nightlight during the night and it’s not too bright but gives enough light so my toddler can find our room if needed. Over all I think it’s well made because it’s been over two years and it’s been thrown and used a lot I’m sure
I was very skeptical about this, but I was willing to try because I wanted my son to sleep through the night and in his own bed and I had tried everything! My son loved the bear and liked having the light right next to him and easily accessible when he does wake up. My son has generally been sleeping in his own bed and when he does wake up, he goes back to sleep easily. I'm happy with it so far and I really think it does help to transition kids to their own bed. Very happy!
Our 2-year-old is starting to be able to climb out of his crib, so we wanted to have a light to at least keep him from hurting himself doing so. This light is pretty adorable, and it's got an impressive amount of settings and features (can set to stay at one color, to cycle abruptly to different colors, to fade into different colors, 3 timer settings or it can just be left on indefinitely). If needed I would feel safe leaving this in the crib with our son. It's very soft and almost squishy, rubbery plastic and presents no choking hazards. Some of the colors are brighter and more saturated, while others are soft and dim. Since you are able to select a constant color, it gives options for how bright the room will be during nap/sleep time. There are even 2 settings for white (one bright, one dim). This thing really is awesome. I can't attest to the battery life at this point but we plan to just leave it plugged in all the time anyway.
Oh my goodness, my 21 m.o. loves this thing and so do I! We got the bear with the remote. Unboxing it, I was instantly surprised how soft it was. The silicon is really soft you the touch, softer than the tenderest baby doll "skin". The item itself is super squishy. I'm impressed that it keeps its shape with how squishy it is. It's super nice. It doesn't get warm at all. The power button and charging port is on the back of the base. The charger was just a usb portion, so it didn't come with a wall connector, but we have many of those anyway.
It worked great as a gentle and friendly night light and LO likes the tap feature so much. Changing the modes and watching the colors change is so fun to him. We haven't used the remote much, but it LOOKS like it will be good. Same for the time feature. Haven't used YET but most assuredly will.
We did a test run with our son on the first night and the brightness when using the white light is quite "amazing." It is bright enough to keep the monsters away and enough to keep you awake. The nice solution to this is the unique "dimmer" function that comes with the remote. We were able to dim it down and he was able to sleep comfortably and if he woke up; he could navigate in the dim light to our room if necessary. Great light, I would recommend it and the ease of use for little ones is nice. It will last about a night and a half off of one charging. The convenience of being able to recharge this is nice as well.
I can’t even explain how much my daughter loves this light. It literally calms her if she’s upset.
My baby is 3 months old and is so fascinated by the color breathing mode. And she knows that if you tap it it will change color.
My 2-year-old loves this. It is a bit bright for a night light, but if you set it on a dim color like red or orange it isn't so bad.
Useful remote control.
I highly recommend this to anyone with an infant. I plan to get a few more. You just have to watch what company you buy from.
So cute! There is a similar one on the market with the same look but comes with a remote control.
The colors are nice (a bit bright for a night light though), the color changing effects are cool, and my kid loved tapping it to change modes.
My nephew loves this thing!
Most times, I am on the last mode where the color switches in order and I just tap it again to keep the light at my preferred choice.
I wish the battery life was a bit better: one of them seems to last a couple days where the other 1 seems to die after a full day otherwise they are perfect at night for our newborn son
This item is exactly what it claims and more.
My kids love it and they like squeezing it because it is so soft. It glows in the dark when it is turned off so the kids can see it when they enter the dark room. The battery life is decent, sometimes lasting for 2 to 3 nights before it needs to be recharged with the USB cable it comes with.
Unique product, lots of fun, son who is three recently scared of the dark and loves it. Battery lasts, durability TBD, easy to clean, but picks up hair when carrier around the house...but a wet cloth gets it off easily
I purchased this after looking for a kid’s nightlight lamp that could be turned on from the remote. It doesn't. You can control it from the remote after you've triggered the lamp physically by touching it or pressing the button in the back but only after that, which defeats the purpose. The intent here was that my son could turn it on with the remote which would sit by his bed, and the lamp would be on the shelf on another wall. If he has to physically get up to turn it on in the middle of the night/dark room I could have bought any one of a million other lamps. Kinda disappointed about that. Otherwise its very cute, flexible, seems to be well made and the colors are nice.
I stumbled upon the Lumipets and the rest is history. The colors are absolutely lovely but my son prefers the bright setting, which is pretty bright, but not nearly as bright as the previous night light.
Bear is such a cute design
My toddler abuses this thing and it keeps on working. I love the remote to dim the light and put the timer on, the battery lasts forever without charging that way.
My daughter loves this bear! And the service provided has been exceptional when we had an issue with ours! Thank you.
Once we moved my son to a toddler bed, we needed a light for him to be able to read with during his “quiet time” before bed since his isn’t bright enough. I did a lot of research on different lights. We didn’t need a light to be on all night- just for reading before bed and in the am before if he wakes before we come to get him. This really is an excellent light for toddlers- it’s cute, it’s durable, it is bright enough to read with and it’s easy to turn on and off. The remote, for us isn’t all that great. I bought it with the hopes that I could turn off the light once my son fell asleep without opening the door, but you have to be pretty close (I would say within 5 ft with nothing interfering) for it to register. There is a timer function, which I was so excited for, but if your child turns the light on and off again, the timer function resets and won’t work. So, with that being said, I have two things that I would have LOVED to have seen in this light. 1- a Bluetooth or WiFi function to be able to remotely turn off the light without entering my child’s room or 2. A toddler lock on the on/off switch.